Now more than ever, it’s critical to make the most use of your existing workforce capacity by ensuring every interaction is compliant, accurate, and engaging. While your existing investments in speech analytics may provide critical insights and help you achieve some of these goals, adding Real-Time Coaching is a way to leverage your speech analytics insights and categories providing real-time impact. On this webinar, Verint’s VP of Speech and Text Analytics – Daniel Ziv will share best practices for Real-Time Coaching to help you and your organization:

– Automate agent coaching in the moment based on speech analytics insights and categories
– Provide targeted guidance to agents related to specific KPIs where they are struggling
– Drive significant improvement to NPS, AHT, FCR, Compliance, Upsell cross sell and more